CURRENT OPPORTUNITIES

Job Title : General Manager     [Apply for this position]
Location : Baltimore, MD
Department : Online Lottery Operations

Position Summary:

Responsibilities/Essential Functions:

1. Analyze market trends and potential.  Develop and recommend marketing objectives, including sales volume and financial forecasts.
2. Define and recommend objectives in each area of operations.  Develop specific short term and long term plans and programs, together with supporting requests and financial estimates.
3. Promptly respond to customer/management requests and feedback.
4. Escalate customer issues that require additional support and visibility, or affect scope outside of local site.
5. Routinely and proactively communicate with field, sales, and senior management regarding service/performance issues.
6. Generate ideas and take proactive steps to maximize efficiencies and cost containment.
7. Evaluate department practices and procedures with Management Staff to improve effectiveness and overall impact on our customers.
8. Submit accurate and complete reports in accordance with established requirements.
9. Responsible for overall development of all personnel and staff reporting directly or indirectly.

Position Requirements/Skills & Abilities:

1. Proven track record as leader in computer operations and field service operations
2. Experience with managing a project
3. Experience in corporate production and support operations
4. Proven track record as leader in working effectively with customers
5. Proven track record in leading, managing and developing subordinates
6. Experience in product disciplines
7. Experience writing product specifications to incorporate customer requirements
8. Experience with a project start-up
9. Bachelor degree or equivalent in fields of business, management or computer sciences.

Potential Salary Package:

1. Base Salary w/Bonus Plan 10% - 20% of base salary
2. Dental, Medical, Vision, Life Insurances
3. Sick Leave, Vacation & Paid Holidays
4. 401(k) Plan
5. Employee Stock Purchase Plan
6. Additional Work Balance Benefits